At Geotoko.com, we are committed to providing high-quality services and products to our valued users and clients. Our primary goal is to ensure satisfaction and build trust through a transparent and fair refund policy. Please review the following guidelines carefully to understand our policies regarding payments and refunds.

Refund Eligibility

We offer refunds or replacements under specific conditions to maintain the highest level of customer satisfaction. If a purchased product (such as a theme or plugin) is not functioning correctly, and we fail to resolve the issue within five (5) business days, you will be eligible for either a full refund or a replacement with another product of equal value.

To process a refund request, you must:

• Provide a short video or screenshot showcasing the issue.

• Allow our support team to assist via remote access tools such as TeamViewer or AnyDesk, if necessary.

However, if the product is working as intended and the issue arises due to improper setup, incorrect configuration, or lack of technical knowledge, we will not be responsible for refunds or replacements.

Non-Refundable Payments

Due to the digital nature of our products, once a plugin or theme has been downloaded, it cannot be ‘returned.’ As a result, all purchases made on Geotoko.com are generally non-refundable. However, we value our customers and will always strive to provide a resolution. If an issue remains unresolved, we may offer a refund or an alternative product replacement at our discretion.

Refund Requests

Refund requests are reviewed on a case-by-case basis. However, we are not obligated to provide refunds in the following cases:

1. Change of mind – If you no longer wish to use the product after purchase.

2. Accidental purchase – If you subscribed or purchased a product by mistake.

3. Request for goodwill – If the refund is requested as a goodwill gesture rather than due to a product issue.

4. Lack of technical knowledge – If you are unable to set up or configure the product due to a lack of technical skills.

5. Product unavailability – If the item is removed from our website after your purchase.

6. Violation of fair usage policy – If you are found to be misusing our services or breaching our terms.

Support & Assistance

If you face any issues related to our products, we strongly recommend visiting our FAQ page for common troubleshooting solutions. Our dedicated support team is also available to assist you. Feel free to contact us via our support portal for any further inquiries.

By purchasing from Geotoko.com, you acknowledge and agree to our refund policy. We appreciate your trust in us and will continue to provide exceptional services to enhance your experience.